Cancellations and refunds

1. Consultations and personalized content

Tarot, rune, numerology, birth chart, and other personalized readings are prepared using the information, questions, and selections you confirm. Their interpretation may be generated using artificial intelligence.

Once preparation has begun and the contracted content has been correctly delivered, we do not offer commercial refunds for a change of mind, lack of use, disagreement with the interpretation, or because you expected a different answer. This policy is subject to any rights recognized by applicable law.

The experiences are symbolic and reflective; they don’t guarantee personal, financial, romantic, or health-related events or outcomes.

2. Cancellation before preparation

If we receive your cancellation request before we begin creating the personalized service or make the digital content available, you’ll receive a full refund. Please note that processing may begin automatically once payment is confirmed.

3. Issues we can help with

Any applicable refund will be issued for duplicate charges, improper charges, non-delivery attributable to us, or failure to meet the features offered.

In the event of an objective error or technical failure, we may offer a correction, replacement, or restored access, without imposing these alternatives when a refund is legally required. We also honor any applicable credits or compensation.

4. Data you provide

Review your details before confirming. Later changes to your date, time, or place of birth, or to your question, may require a new preparation and an additional cost, which will be disclosed to you beforehand. This does not exclude our responsibility for errors attributable to the platform.

5. Subscriptions

The amount, billing frequency, and charge date are shown before you sign up and require your express consent. We’ll notify you by email about automatic renewals at least five calendar days in advance.

You can cancel immediately from My account or by email, with no penalty. Future renewals will stop, and you’ll keep access until the end of the paid period.

We don’t offer prorated refunds for unused days or spots in a period that was properly provided, except where required by law. Charges made after an effective cancellation are reviewed and refunded when they were improper.

6. How to request

Email hola@chamanismoyholistica.com with your order number, the email used for the purchase, and the reason. We recommend reporting any issue within the first seven calendar days; this recommendation does not shorten the legal time limits for filing a claim.

We respond within a maximum of five business days. Eligible refunds are processed to the original payment method, unless another arrangement is permitted and agreed upon. We’ll let you know when they’re processed; the time it takes for the funds to appear depends on your financial institution.

7. Physical products

T-shirts and accessories have specific terms for exchanges, returns, defects, and shipping, which are shown before purchase. The restriction that applies to personalized digital services doesn’t automatically apply to them.

8. Your consumer rights

This policy does not remove or limit non-waivable rights, including withdrawal rights when applicable, refunds, bonuses, compensation, and the right to file complaints with the competent authorities.

Current version: 2026-10-16.2. Last updated: October 16, 2026.